Privacy Policy
Overview
Your access to, and use of the Rao Medical PLLC (d/b/a First Priority Integrative Care) services which include this website (firstpriorityintegrativecare.com) and the information, products, and services that we provide to you and other users through this website, as well as any mobile applications (“First Priority Integrative Care App(s)”) provided by us in connection with our products and services (collectively, the “First Priority Integrative Care Services”) is subject to the First Priority Integrative Care Services Terms of Service and this Privacy Policy.
First Priority Integrative Care has created this Privacy Policy to explain what information we gather from you when you use the First Priority Integrative Care Services, how we may use this information, the security approaches we use to protect your information, and how you can access and request modification of certain information that we may store about you. Please note that this Privacy Policy applies only to information collected via the First Priority Integrative Care Services – it does not apply to information you disclose to First Priority Integrative Care through other means. This Privacy Policy is incorporated and made part of the First Priority Integrative Care Services Terms of Service.
Your Acceptance of This Privacy Policy and Changes to It
By accessing, viewing, or otherwise using any First Priority Integrative Care Service, you consent to the collection and use of your information by First Priority Integrative Care in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you may not use any First Priority Integrative Care Service. First Priority Integrative Care reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time, without prior notice. Changes take effect on the date that change appears on the revised Privacy Policy. If you use any First Priority Integrative Care Service following a change in this Privacy Policy, your use will be understood to signal that you accept and agree to be bound by the changes. Accordingly, we urge you to review this Privacy Policy frequently for changes.
What Information Do We Collect?
We collect personally identifiable information (“Personal Information”) and other non-individually identifiable information from you when you register on the First Priority Integrative Care Services, respond to communication such as e-mail, or otherwise use the First Priority Integrative Care Services in any manner.
To participate in certain features of the First Priority Integrative Care Services, you will be required to provide certain Personal Information. For example, when registering as a user on any First Priority Integrative Care Service, we may ask you for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information, or other Personal Information. You may, however, visit portions of the First Priority Integrative Care Services without providing any Personal Information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
We may collect and use mobile device identifiers, IP addresses, and session identifiers to analyze trends, to administer the First Priority Integrative Care Services, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.
If necessary to perform the First Priority Integrative Care Services, we may collect protected health information (“PHI”), as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Any use of PHI will be in accordance with applicable laws, including HIPAA.
Like many websites and certain mobile apps, we use and may allow third-party service providers to use “cookies,” flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other tracking technologies to enhance your experience and gather information about visitors and visits to the First Priority Integrative Care Services, including how you use the First Priority Integrative Care Services (“Usage Data”). Please refer to the “Do we use 'cookies'?” section below for information about cookies and how we use them.
We may also collect transactional information, customer services information, or any other legally permissible information.
We may also collect and store certain other personally non-identifiable information. This information is collected passively using various technologies and cannot presently be used to specifically identify you.
Your information may be supplemented with additional information from other companies such as publicly available information, information about households, and other information that we may append or match to your information.
How Do We Use Your Information?
We do not share your personal information with our affiliates, subsidiaries, or strategic partners for their marketing or lead generation purposes. Any information shared with third-party service providers (such as for hosting, payment processing, or analytics) is done solely to provide the services you have requested, and these third parties are prohibited from using your information for marketing purposes.
We may use the Personal Information and other data we collect from you when you register, purchase services, respond to a survey or marketing communication, access or view the First Priority Integrative Care Services, or use certain other First Priority Integrative Care Service features in the following ways:
To provide any legitimate business service or product.
To personalize your First Priority Integrative Care Service and to allow us to deliver the type of content and product offerings in which you are most interested (including to present offers to you on behalf of business partners and advertisers).
To allow us to better service you in responding to your customer service requests.
To contact you when necessary or requested.
To quickly process your transactions.
To verify and validate your identity.
To administer a promotion, survey, or other First Priority Integrative Care Service features.
To the extent you have not opted out of receiving marketing communications, to send you information about First Priority Integrative Care or our products or the First Priority Integrative Care Services, including by letter, email, text, telephone, or other forms of communication.
To the extent you have not opted out of receiving marketing communications, to provide you with information about third-party businesses, products, and services, including by letter, email, text, telephone, or other forms of communication.
To show you advertisements, including interest-based or online behavioral advertising.
To troubleshoot problems with the First Priority Integrative Care Services, or any services, as requested.
To enforce the Terms of Service, and to detect and protect against error, fraud, and other unauthorized or illegal activities.
To operate and improve the Services available through us.
To fulfill your requests for tools, software, functionality, features, and other products, and services;
To communicate with you and respond to your inquiries.
To conduct research about your use of our products; and
To help offer you other products, features, or services that may be of interest.
We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Service visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services and otherwise administer and improve our Services.
You understand and agree that if you are using any First Priority Integrative Care Service from a country outside the United States and provide Personal Information to the First Priority Integrative Care Service, you will be authorizing and consenting to the transfer of Personal Information about yourself to the United States. You understand that the privacy laws of the United States may be different from and not as comprehensive or protective as those in your country, and you agree that the transfer of your Personal Information to the United States occurs with your consent. Personal Information collected on the First Priority Integrative Care Service may be stored and processed in the United States or abroad.
Do We Disclose the Information We Collect to Outside Parties?
You understand and agree that we can disclose your Personal Information and other data to third parties, as follows:
To our subsidiaries or affiliates, strategic partners, and to third parties we engage to provide services, such as medical services, website hosting, credit card payment processing, order processing, analytics services, etc.
In the event of the sale or transfer of First Priority Integrative Care, of one or more of our business units, or of some or all of our assets, or in the context of some other business acquisition transaction.
In response to lawful governmental requests or legal process (for example a subpoena, court order, or search warrant); to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of the First Priority Integrative Care Services; or in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person,
When necessary to protect either our rights or our property or for us to render the service you have requested.
We can disclose aggregate information and other non-individually identifiable information about users of the First Priority Integrative Care Service to our service providers, partners, advertisers, or others. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.
SMS Policy
1. Introduction
This Privacy Policy describes how Rao Medical PLLC collects, uses, and protects your personal information, including information gathered via SMS (Short Message Service) communications. We adhere to all applicable laws, regulations, and carrier-specific policies governing SMS communications. By interacting with us via SMS, you consent to the collection and use of your personal information as described in this policy.
2. Information We Collect
We may collect the following information when you interact with us via SMS:
Personal Information: This includes your phone number, name, and any other identifying information you provide.
SMS Communication Data: This includes the content of your SMS messages and any responses or actions taken.
Consent Records: We collect and store records of your explicit consent to receive SMS communications, including the date, time, and method of consent.
3. How We Use Your Information
If you receive marketing communications from First Priority Integrative Care and no longer wish to receive them, you may opt out at any time by contacting us at info@sahilraomd.com, or by following the "unsubscribe" instructions included in the communication. Note that we do not share or sell your information to third parties for their marketing purposes.
We use the information collected through SMS for the following purposes:
To send you important updates, offers, and service-related communications.
To manage your account and provide customer support.
To comply with legal obligations, including adherence to carrier and SMS compliance requirements.
4. Obtaining Consent
In compliance with legal and carrier requirements, we only send SMS communications to individuals who have explicitly opted in to receive such communications. Consent may be obtained through various methods, including but not limited to:
Online forms where you provide your phone number and check a box to opt in.
SMS opt-in keywords, where you text a specific keyword to a designated number.
Written or verbal consent where applicable.
We maintain records of your consent, including the date, time, and method through which consent was provided. You may revoke your consent at any time by replying "STOP" to any SMS message you receive from us, or by contacting us directly at info@sahilraomd.com.
5. Carrier Compliance
We adhere strictly to all SMS carrier policies, including restrictions on message frequency, prohibited content, and opt-in/opt-out procedures. We do not send marketing or promotional messages to users who have not opted in, and we ensure that all SMS messages comply with carrier-specific requirements.
6. Data Retention
We retain your personal information and SMS communication data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
7. Data Sharing and Security
First Priority Integrative Care does not share, sell, or disclose your phone number or any other personal information collected through SMS communications to third parties or affiliates for marketing or lead generation purposes. We use SMS communications only for service-related updates, appointment reminders, and necessary communications directly related to the services you have requested.
8. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Withdraw your consent for SMS communications at any time by replying "STOP" to any SMS message.
File a complaint with a regulatory authority if you believe your data has been mishandled.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Effective Date."
10. Contact Us
If you have any questions about this Privacy Policy or our SMS communication practices, please contact us at:
Rao Medical PLLC
1300 W Koenig Ln, Ste 103, Austin,TX, 78756
512-850-5565
Correcting and Updating Your Personal Information
You can correct or update your Personal Information by re-registering or by contacting us by e-mail at info@firstpriorityintegrativecare.com. It may take us up to 30 days to process your request.
Do We Use “Cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser or mobile device that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies help us in many ways to make your use of the First Priority Integrative Care Services more enjoyable and meaningful, such as understanding usage patterns and improving the functionality of the First Priority Integrative Care Services. For instance, we use cookies to help us understand your preferences based on previous or current First Priority Integrative Care Services activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about First Priority Integrative Care Services traffic and First Priority Integrative Care Services interaction so that we can offer better First Priority Integrative Care Services experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our First Priority Integrative Care Service visitors. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the First Priority Integrative Care Services and enhance your experience when you use the First Priority Integrative Care Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
If you are using our website, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you are accessing our mobile app, you can choose to change your permissions and settings on your mobile device. Each browser and device is different, so look at your browser or device's Help or Settings menu to learn the correct way to modify them. If you turn cookies off or disable certain permissions, you won’t have access to many features that make your First Priority Integrative Care Service more efficient and some of our services will not function properly.
“Do Not Track”
Our First Priority Integrative Care Services currently do not respond to “Do Not Track” (DNT) signals and do not recognize browser-based “do-not-track” requests.
Safeguarding Your Personal Information Privacy and Third Party Links
First Priority Integrative Care follows generally accepted industry security standards to safeguard and help prevent unauthorized access and maintain data security of Personal Information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of any Personal Information submitted to or otherwise collected during your use of any First Priority Integrative Care Service. Accordingly, you understand and agree that you transmit all data, including Personal Information, to us at your own risk.
Privacy and Third Party Links
This Privacy Policy applies solely to information collected by the First Priority Integrative Care Service through our website located at firstpriorityintegrativecare.com and the mobile application(s) we make available. In an attempt to provide you with increased value, we may include third-party links on the First Priority Integrative Care Services. This Privacy Policy does not apply to the third-party sites and services that are accessible through these links, and we suggest that you contact the operator of the third-party service to obtain details about their privacy policies. We have no responsibility or liability for the content and activities of these linked sites or services. Nonetheless, we seek to protect the integrity of the First Priority Integrative Care Services and welcome any feedback about these linked sites (including if a specific link does not work).
Exclusions
This Privacy Policy shall not apply to any unsolicited information you provide to us through the First Priority Integrative Care Services or through any other means. This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential, and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Children’s Privacy
Only individuals 18 years of age or older are authorized to use the First Priority Integrative Care Services, either for themselves or on behalf of their minor children. We do not knowingly collect information directly from children under the age of eighteen. If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through a First Priority Integrative Care Service, please contact us, and we will endeavor to delete that information from our databases.
Retention of Your Personal Information
We will store the Personal Information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations.
Questions and Feedback
We welcome your questions, comments, and concerns about the First Priority Integrative Care Services. Please send us any and all feedback pertaining to the First Priority Integrative Care Services to support@firstpriorityintegrativecare.com.
YOUR TEXAS PRIVACY RIGHTS
For Texas residents: We may share your personal information with third parties and affiliated third parties (such as local, state, and regional affiliates and affiliate alliances), some of which do not share the First Priority Integrative Care name, for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under Texas law, you may opt out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact us as described in the “How to Contact Us” section below.
We will continue to provide your information to local, state, and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
Texas Consumer Privacy Act
The Texas Consumer Privacy Act (TCPA), effective January 1, 2020, gives Texas consumers enhanced rights with respect to their personal information that is collected by businesses. First, Texas consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know:
What specific pieces of information a business has about the consumer;
Categories of personal information it has collected about the consumer;
Categories of sources from which the personal information is collected;
Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
The business or commercial purpose for collecting or selling personal information.
In addition, Texas consumers can request that the personal information a business has collected about them be deleted from the business’s systems and records.
The company may be considered a covered business under the TCPA as it collects and processes the personal information of Texas consumers. This Privacy Policy provides the required notices to Texas consumers. The TCPA also prohibits covered businesses from providing discriminatory treatment to Texas consumers if they exercise their rights under the Act.
We do not rent or sell your personally identifiable information (such as name, address, telephone number, and credit card information) to unaffiliated third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested when we have your consent, or as described in this Privacy Policy.
To make a “request to know” or request to delete your personal information, send us an e-mail at support@firstpriorityintegrativecare.com (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a Texas consumer under the TCPA.
If and to the extent we are considered a covered business under the TCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.
When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address, and/or account login ID and/or password, to verify your request and to match it with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also, please be advised that we need to search our records and systems only for the preceding 12 months.
Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at support@firstpriorityintegrativecare.com.
Pursuant to Texas’s “Shine The Light” law (Texas Civil Code § 1798.983), Texas residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide Texas customers with certain information upon request or permit Texas customers to opt out of this type of sharing. You may request this information by contacting us at support@firstpriorityintegrativecare.com and indicate in the email subject line, “Texas Shine The Light Request.” Please include your mailing address, state of residence, and email address with your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and so you should review this Policy periodically. Your continued use of any Services constitutes your acceptance of any such changes.